why do you want to work in customer service

It is seen that if the job, for which they called up the customer service is completed satisfactorily, the customers would be totally happy. When one has worked in a customer service job, the person will learn to take anything that is dished out to them from the customers without losing one’s cool. It gives a clear impression of a highly motivated person who provides high standards of customer service. I really enjoy the interaction with people and find no problem answering even the most trivial questions. Maybe you are that person, but unless you have a really credible reason why you do, keep it to yourself. Develop Your Emotional Intelligence. If the person has ever worked in customer service they would have experienced the shouting and rude behavior from the customers. This definitely does away with the ego of the person, who works in a customer service job. If you want all of your customers to experience something meaningful from customer service interactions, you’ll need all of your team members to work … Beyond listening, customer service is doing everything in one’s power to efficiently and accurately serve each customer. The customer service person normally meets with all kinds of customers, some very polite and soft spoken whereas many others are more often , pretty rude. Now, it has been seen that customers get angry at the customer service for quite often very simple things. One would also learn patience. So now I feel that working in customer service has definitely helped learn how to deal with different people and situations… They will have to forget the pride and respond to the requirements of the customer. This article here tries to discuss the reasons why yo should work in customer service industry. I enjoy treating people as I want to be treated and seeing how quickly a situation can change. At job interviews, you have to work quite hard to communicate your motivation levels with the employer. The superiors or... 2. (Note: It’s not that I hated talking to irate customers when I was an agent, but I … However, if the customer had ever worked in a customer service job, they would know, how much the rude behavior might have hurt the customer service person. They would know how to communicate, according to the requirement of the customers. In such instances, if a person is treated with kindness by the customer, then one is sure to appreciate it. Or, perhaps you’re a founder who needs to convince investors to allocate more funds to build a robust customer service … Job Hunting Tips for New Graduates, 17 Interesting Habits of Exceptionally Charismatic People, Coronavirus Checklist Questions Employers Should Ask, How Coronavirus is Impacting the Recruitment Industry, How to Dress for Success as a Woman? 2) Teacher. Why customer service? Everyone Needs Assistance. Not just in their job, they learn to be thorough and punctual in everything they do. How to Answer, Why Education is Important? Some individuals want to establish a career … That is very true. ► Answer 1: I like dealing with customers even though many are irritating and irate. ⇛ Why Do You Want To Be A Flight Attendant? Speaking of money, customer service can be a well-payed sector to work … Answer 1: I like dealing with customers even though many are irritating and irate. Most of the people, are rude and angry, when things are not to their liking. Since, it is a rare thing to be treated with kindness, most of the people goes on to learn the importance of kindness. The body language of the interviewee. Actually, there are great reasons to work in customer service! 1. Help Desk Interview Questions and Answers: IT, Computer and Analyst. Learn to … One major advantage to working in a customer service job, is that the person would also get training on how to speak to the customers, thus learning to communicate well. Given that, most of the people who have worked in customer service jobs are very polite and helpful, they find themselves doing favors for others. If you can’t be a team player, you are not going to find the best customer service job. If the person has worked in customer service, at one point in time, the person would learn to appreciate the true value of friendship. 12 years of Experience within the International BPO/ Operations and Recruitment Areas. It’s A Great Way to Increase Your Overall Job Skills. Do you like helping people and solving problems? I want them to leave the premise with a big smile on their face What is most important in CS is simply to know your customer … Being a customer service rep., I manage to learn most customer… 2. Customer service representatives interact with customers on behalf of an organization. The exception: when customers are awesome There are situations in which darling you working in customer service … Good customer service takes team work. Customers might yell at the customer service people. Read on for a list of reasons why you should work in customer service. They also spend their time, trying to make the customers happy. The person who has worked in a customer service job would have to learn how to leave the ego behind. Whether... 2. It becomes an intrinsic quality within the customer service person, so that they go on to listen to people while they talk. How to Improve Your Credit Score, Who Are the Highest Paid Athletes in the World, What are the Highest Paying Jobs in New Zealand, Can’t Find a Job After College? It is found that most of the people,who have worked in customer service job will turn out to be good listeners. Loves Writing in my Free Time on varied Topics. Learn about all aspects of customer service: 14. The person would also have a better knowledge and understanding of all aspects of a customer service job. The hiring manager will want to know that you're comfortable working with others and have the … Whatever area of customer service you work … They provide information about products and services, take orders, respond to customer … ► Answer 2: I love dealing with customers. Having to work in a team, and developing better customer service teamwork is one of the fundamental keys to a consistent customer experience. Start by embracing the fact that customer service is difficult. Customer Service Interview Questions and Answers: 1. You may want to consider a career as a customer service representative! More often than not, it has been seen that a customer service person will have to deal with anger and frustration from the customers because a job has been delayed or not been successfully completed. 6 Reasons Why You’d Like a Career in Customer Service 1. Finally, customer service is about clearly explaining solutions to … On the other hand, the first answer is an answer from a person who may provide good customer service but only because s/he is forced to. The reason you want to be in customer service and what customer service means to you should go hand-in-hand. One could go on to make a lot of friends. When one is in a customer service job, one quite often encounters all kinds of people. Learn to be thorough and punctual in the job: The Best Chrome Extensions for Recruiters Are, Coronavirus and Working From Home Policy Best Practices, How to Work From Home Remotely as a Recruiter, How to Prevent Coronavirus by Disinfecting Your Home, How to Write an Elite Executive Resume? This might add up to the pressure that a customer service person goes through while doing the job. Proverb. If you want to serve your customers at the highest level, you have to work at it every day. One way to find out what the employer is … https://careersandmoney.com/customer-service-interview-questions-and-answers/ - Link to Detailed Article Why do you want to work in customer service? One would also learn to not hold the customer service person responsible for the trouble they encounter. While your customer might need help this time, they probably don’t want to reach out to you every single time they stumble onto the same issue.. That’s why … If you are a sociable, outgoing person, then this should be a major draw for you. A Customer service person always tries his best to fulfill all the requirements of the customers, so as to make them fully satisfied. Extensive experience in Complete Recruitment Life Cycle - Sourcing, Negotiation and Delivery. A nice customer service employee leaves work feeling offended and doubtful; you, the nice introverted customer service employee, leave work feeling offended, doubtful and drained. Which of the two would you rather hear at a job interview? We all know the irate/irritating customers, but job interviews are not the place to volunteer your views about them. 16 Reasons Why Everyone Should Work in Customer Service 1. Why do you want this job? Reasons Everyone Should Work in Customer Service Industry: 5. It is also the duty of the customer service officer to try and rectify the faults made at the time. The speaker shares one of his innate values when stating, ‘I get a deep sense of satisfaction helping customers.’, By speaking about your beliefs, you partly address the question, ‘Are you the sort of person we can work with?’. One would discover on how to work in a stressful environment. You’ve got to deal with a lot of people, some borderline crazy!! Even though jobs in customer service vary, there are basic principles of good customer service that are important for every employee to follow. They will also learn patience, because if they react or appear as rude as the customer, the service person might lose the job. Whatever the conversation or rude behavior from the customer, more often than not, things are said in the heat of the moment. The customers behave rudely with the person. Hence, they learn the knack to deal with people. I think this is obvious, but it really helps to build your communication skills. One would discover on how to work in a stressful environment. Whatever, the response from the customer, the customer service person have to behave respectfully. Describe what customer service means to you. Do not fret if things go haywire, while on the job. Many a times, a person working in a customer service have had to hear it from the customers for no reason whatsoever. Why they ask this: This question is another one meant to assess your skill level and qualification for the position you’re applying for. 2. One can also try to behave more humanely with the customer care people. Give a man a fish and you feed him for a day; teach a man to fish and you feed him for a lifetime. For this reason the person who has worked in the customer care before would be happy with whatever time they can get off. On the other hand, one should also realize that the customer care people are also human beings and they might make mistakes or could be they are not even guilty of it. These signals can be divided into three groups: It has been seen that most of the customer service jobs, require the person to work hard, without getting much time off. The question ‘why would you like to work in customer service’ is among many other motivation questions asked in a job interview. They try and make it easy for others, probably hoping that someone would help them if there was requirement for it. You also always have the chance of overtime and, as we all know, the more you work the more money you get at the end of the month. I don't want to work in customer service anymore. If you find yourself constantly jumping from task-to-task in your daily life, maybe you should reconsider work in customer service. Sample answers to “why do you want to work for us” I like the philosophy of your company. Why do you want to work as a customer service representative? 20 Job Interview Tips for Various Customer Service Jobs, ⇛ Technical Support Interview Questions and Answers. i like customer service because i like to interact with persons of different thought, and i think i have the ability to convince them with my communication skills, that why i like customer service the most. 10 Reasons to Work in Customer Support 1. Working for long hours, without any time off would make a person to appreciate whatever free time they can get. 17 Best Tips, What Can You Bring to The Company? Hence, they know the importance of a heartfelt sorry. This is because the motivation level of each and every candidate is verified. Since, working in customer service jobs one comes face to face with a lot of people. I just can't bring myself to go in another day and deal with my co-workers who DON'T do their job and cause me to not only have to … It starts with a very clear statement and strengthens this with several more affirmations. The person will also learn to be tough. For this reason, it would be best if a person can choose to be polite and treat the customer care personnel or other person with kindness. ⇛ Call Center Interview Questions and Answers: Call Center Interview Tips, Where do you see yourself in 5 years time, Desktop Engineer Interview Questions and Answers. Customer service is the backbone of any business, playing a crucial role in building a sustainable customer base and allowing companies to flourish. I’d be proud to work … Contrary to the overwhelming majority, some people actually call because they want help, have carved out time to listen, be patient, and, … How it is said. At the same time, they rarely get appreciated for the job well done. The customer service also learn to handle pressure without getting hassled. At times, one can communicate non verbally as well on other occasions, one would have to speak plainly. Maybe you’re up for a promotion and want to show your boss exactly why customer service is important to their bottom line. A customer service person would learn to take everything in stride. According to American Express, more than two-thirds of American consumers say they are even willing to spend more with brands that provide a superior customer service. However, when it was time to apologize, very rarely have a customer ever come forward to do so with the customer service personnel. While it might seem like they’re asking you why you want to work … The chance to help. It is seen that for most of the time, a customer service person is ill treated by the customers to a large extent. Waiting to hear it often, the person who has worked in customer service would not have any inhibition to part with a heartfelt apology, if it is so required. Of course, if you are shy and don't like talking to strangers, then a customer service job might not be an ideal option. Why Do You Want To Be A Flight Attendant? Efficiency and actual customer service don’t mix. Learn to work in stressful jobs: This is a good question to start with, as it will give them a chance to explain to you what their interests are and why they are particularly interested in working in this field. 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